Guest informations
Dear Guests!
We welcome you to the Újhuta Castle Resort!
Thank you for choosing our hotel! We wish you a pleasant rest and would like to inform you about the services available at our Castle Resort.
Guest Information - Table of Contents from A-Z
| Adapters and converters | Please request them at the Reception, if required. |
| Baby equipment | Cot, high chair or baby food to be heated - please request them at the Reception, if required. |
| Bar | Our bar at the hotel lobby is open from 08:00 to 22:00. We offer desserts, coffee and tea, soft drinks, wines and spirits. |
| Bathrobe | Prepared in the room in advance. In case of a size change, please contact the Reception or the maid. You can request a change of bathrobes during your stay for an extra charge of HUF 2,000. |
| Bathroom products | The following products can be purchased at the Reception: toothbrush, toothpaste, razor and shaving foam. |
| Bed linen change | Used bed linen is changed once a week. |
| Bible | You can find it in the drawer of the bedside table in the room. |
| Bicycle rental | More information is available at the Reception. |
| Bicycle storage | More information is available at the Reception. |
| Check-in | Rooms are available from 14:00 on the day of arrival. |
| Check-out | Rooms are available until 10:00 on the day of departure. |
| Chess, cards and toys | We provide them free of charge. More information is available at the Reception. |
| Conference room | Upon request, we undertake the complete organization of meetings, negotiations, training sessions and conferences for 15-50 people. Please request more information at the Reception. |
| Complaints | Please contact the Reception or the manager on duty with any complaints or comments during your stay so that we can help you as quickly as possible. |
| Cot | Available in limited quantities. More information is available at the Reception. |
| Credit cards | We accept Visa, Mastercard and Maestro cards. |
| Daily bed linen change | Please request it at the Reception, if required. |
| Daily cleaning | Our maids clean the rooms every day and change the textiles upon request. If you require extra cleaning, please let us know at the Reception. |
| Electric car charger | Please contact the Reception for details about charging. |
| Electrical voltage | 220 V. An international plug adapter can be requested at the Reception. |
| Elevator | Rooms on the first and second floors can be reached by elevator from the lobby. |
| Excursions and programs | Please contact the Reception to learn more about the program options available in the area. |
| Extra blanket and pillow | Upon request, we provide extra blankets and a choice of pillows free of charge. Please contact the Reception for more details. |
| Fire protection policy | Information can be found in the room folder. |
| Food | For food safety reasons, only food and drinks purchased here may be consumed in the hotel. |
| Game room | More information is available at the Reception. |
| Heating and air conditioning | The intensity of airflow, cooling and heating can be controlled individually using the air-conditioning system in the room. |
| Iron | Please contact the Reception with your request. |
| Lost and found items | Lost and found items can be collected or handed in at the maids' office or the Reception after proper identification. Found items are kept for 6 months. |
| Luggage delivery | Please let the Reception know if you require help carrying your luggage. |
| Luggage storage | Our luggage room on the ground floor can be used free of charge. Please inquire at the Reception. |
| Medicine | Medicine for fever and pain, as well as a thermometer, can be requested at the Reception. |
| Minibar | A minibar with a variety of soft drinks, alcoholic beverages and snacks is available in every room. Minibar items are replenished daily by the maids and charged to your account. Please report your final consumption at the Reception upon departure. |
| Parking | Free parking is available to guests in the inner courtyard of the Castle Resort. |
| Pets | Pets are not allowed in our hotel. |
| Photocopying | Please inquire at the Reception. |
| Pillow | If you need an extra pillow, please ask at the Reception. Memory foam and hypoallergenic pillows are available upon request. |
| Playground | The playground is located in the Castle Park. |
| Radio | The radio can be selected on the in-room TV according to the channel list. |
| Reception service | Receptionist: 06:00-22:00 Telephone service: 22:00-06:00, +36 30 177 4340 |
| Restaurant | Our restaurant is located on the ground floor. Opening hours: daily from 08:00 to 21:00 Buffet breakfast: 08:00-10:00 À la carte dining: 12:00-21:00 Board dinner: 18:00-20:00 |
| Room service | Available from 08:00 to 22:00. Through room service, the full food and drink menu of our restaurant can be ordered with a 40% surcharge. The food and drink menus can be found in the room folder and online at www.ujhutakastelyszallo.hu. |
| Safe | The in-room safe can be used according to the attached instructions. Please note that we accept no responsibility for valuables left in the rooms or in the room safe. |
| Sewing kit | Available upon request at the Reception. |
| Shoe cleaning kit | A shoe cleaning kit is provided in the room. |
| Shoe cleaning service | Our shoe cleaning machine is located at the main entrance. |
| Smoking | Smoking is strictly prohibited in our rooms and common areas. A designated smoking area is available in the inner courtyard, next to the terrace. Rooms and common areas are equipped with smoke detectors. Covering them is prohibited and constitutes a fire hazard. Failure to comply will result in a fine of HUF 50,000 and termination of the service. |
| Slippers | Please request them at the Reception if required. They are available for a fee of HUF .... |
| Special dietary needs | Please inform the Reception about any special dietary requirements, such as a vegetarian diet or food allergies. |
| SZÉP card | We accept the Széchenyi Pihenőkártya (SZÉP card). More information about its use is available at the Reception. |
| Table reservation | Please make your reservation at the Reception. |
| Technical fault | In the event of a technical fault, please call the Reception. |
| Towel change | Towels are changed in the room upon request. Please consider the environmental impact and request replacement only when necessary. |
| Umbrella | Available upon request at the Reception. |
| Value preservation | Every room has a safe in the wardrobe. Please leave the safe door open upon departure. Please note that we accept no responsibility for valuables placed in the room safe. |
| Wake-up service | Please request this service at the Reception. |
| Washing and cleaning | Please request this service at the Reception. It is available on weekdays for a fee of HUF .... A laundry bag can be found in the wardrobe. |
| Wi-Fi | Wi-Fi is available free of charge throughout the hotel. The Wi-Fi password can be found in the room folder. |
